Frequently Asked Questions


How to video chat with your doctor

To set up an appointment with your doctor, click on the "Book Appointment" button next to their profile on your home page dashboard.  At the time of the appointment enter the virtual waiting room and wait for your doctor to arrive. Click here for a tutorial about how to enter the video chat.

How does the MRI / Diagnostic Imaging Referral work?

  If you are seeking an MRI, X-Ray, CT scan, or Ultrasound referral, please check out the details here: MRI / Diagnostic Imaging Referral  and a tutorial video here.

Here is a breakdown of the process: 

  • Register as a new patient at
  • Verify your account via email
  • Complete your Bio and Medical History
  • Choose a Doctor - Make sure your doctor is licensed in your state. 
  • Choose "MRI / Diagnostic Imaging Referral" under 'Available Services' 
    • Do NOT choose one of the recurring membership options (Monthly, 3-Month, or Annual memberships)
    • Do NOT choose a 1-week membership ("one-time consult")
  • Complete the Imaging Referral Intake Forms
    • NOTE: If you would like more than one MRI / X-Ray, click on "Additional Imaging Request" for each requested test. When complete, click on 'Continue'. 
    • NOTE: Please have in mind your preferred imaging center prior to signing up. Have the imaging center's contact info, including email or fax # is very helpful and will make the process go more smoothly.
  • Pay for the service via credit card
  • Your doctor will be notified about the new referral request and coordinate sending the referral. You may be asked to clarify clinical information and/or set up a consultation depending on your case. 
  • You may set up a video chat appointment with your doctor based on their availability calendar. At the time of you appointment enter the video chat.
  • Once the referral has been sent, you will need to schedule your appointment directly with the imaging center.
  • Upon completion of the test and receipt of the radiologist's report, it will be shared on the website under your medical files. 
  • You will be notified when the results have been uploaded to your file with a disposition. 
I just need a one need a one-time consultation for a prescription. How does that work?

If you are seeking a one-time consultation for a prescription, complete the following steps:

  • Register at
  • Verify your registration via email
  • Complete your Bio and Medical History
  • Choose a doctor
  • Purchase a "1 week membership" under Memberships
  • Book an appointment via your doctor's availability calendar.  If you need an expedited consultation or prescription, please message your doctor directly from your patient dashboard. You doctor will be notified and most likely respond sooner than the next available appointment. 

Please make your physician aware of your preferred pharmacy. Also check for some local pricing since there can be a large variation in medication costs from pharmacy to pharmacy. Typically warehouse pharmacies like Costco and Sam's Club offer the least expensive prescriptions. Sometime grocery stores are competitively priced. Often large retail pharmacies like Walgreens and CVS are the most expensive when paying cash for prescriptions. 

Note, most erectile dysfunction ("ED") medications are NOT covered by insurance. So please research pricing online prior to making a request from your online physician. 

Why would one entrust an online doctor to manage their primary care?
There are many reasons we at Cirrus Medical Network (CirrusMED) feel that an online primary care physician can benefit you and your health.

You will only be assigned an English speaking, U.S. board certified physician, specializing in one of the primary care fields (Internal Medicine, Med/Peds, or Family Medicine).

Your Cirrus Medical Network doctor will limit their practice to no more than 400 patients so you can be rest assured you are not just another number. Rather, you will develop a rapport right from the start with an initial "get to know you" virtual visit (by phone, email, or video).

More than 90% of conditions seen by a primary care physician in the office can be managed online.

We eliminate the "middle man" aka health insurance, so your care is managed by your doctor and NOT your insurance company.

It is truly a "win-win" for both doctor and patient!

What about just picking my PCP from the list provided by my insurance? or go with word-of-mouth?
Certainly you may luck out and find a likable physician either through your insurance plan or word-of-mouth.

However, is he available 24/7? Is he booked out for weeks? Is it hard to see him for simple sick visit like a sinus infection or bronchitis? Do you have a hard time finding time away from work to deal with scheduling an appointment, waiting in the waiting room with other ill patients, filling out new medical history and demographic information?

All of these hassle factors are minimized by using your Cirrus Medical Network physician for your primary care needs.

What imaging studies (MRI, CT scans, ultrasounds, x-rays) will we NOT order?
We do not order CARDIAC or HEART MRI's, ultrasounds, CT Scans (e.g. coronary calcium scoring). These need to directed by a cardiologist. If you are having chest pain or suspect heart issues, please contact your local physician, ER, or a cardiologist.

MRI's of the abdomen are under most circumstances NOT the best test to evaluated abdominal conditions (exceptions being the liver/bile system and pancreas).

What about prescriptions?
Cirrus Medical Network physicians may electronically prescribe to any U.S. pharmacy. See our prescription policy.
What if there is a condition that might need me to be seen in person?

You may first run it by your Cirrus Medical Network physician, and if deemed necessary, you may be asked to go to the urgent care or ER for an expedited work-up. Your case and medical records can be faxed to the respective facility in no time so as to minimize medical mistakes.

Home monitoring tools such as a blood pressure cuff, pulse oximeter, and  digital thermometers are widely available online and in pharmacies. With these tools your CirrusMED physician can obtain even more information virtually to make an informed decision and may eliminate the need to be seen in person.

What about chronic medical problems like high blood pressure, diabetes, or high cholesterol?
Most chronic medical conditions, including those mentioned above, can be managed by 1-3 virtual visits a year. You may schedule these out via the online booking calendar.

Routine labs can be ordered and obtained by your laboratory of choice

What about consultations, labs and x-rays?
Cirrus Medical Network doctors can order labs and x-rays (including CT scans and MRI's) right from our electronic medical record. Patients may be asked to schedule their own appointments and will be provided with the appropriate number if needed.

Here's an example of how our members save time and money when an MRI is needed.

How secure is my personal health information?
We take your privacy and personal health information seriously. Please see our privacy policy.
What if I need to see a specialist?
Referrals to specialists (eg, cardiologist, pulmonologist, gastroenterologist, ENT, etc.) are easily carried out electronically. Generally, once a specialist receives the referral and appropriate paperwork (insurance info, demographics, and chart notes), their office will contact you to schedule the appointment.


Can I be reimbursed through my Health Savings Account (HSA), Flex Spending Account (FSA), section 125, etc. for the membership fee?

Cirrus Medical Network services are typically eligible as  health care expenses through these programs. However, it is advised that you confirm eligibility with your individual plan. Cirrus Medical Network does not imply, nor guarantee HSA/FSA, etc. coverage and/or reimbursement for services rendered.

What prescriptions will we NOT write?
Cirrus Medical Network doctors DO NOT  issue prescriptions for medicines controlled by the DEA*, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse.  Prescriptions are not available for international consults.

Cirrus Medical Network doctors WILL NOT prescribe the following controlled medications:

-ANXIETY MEDICATIONS: XANAX (alprazolam), ATIVAN (lorazepam), VALIUM (diazepam), KLONIPIN (clonazepam)

-PAIN MEDICATIONS: NORCO / VICODIN/LORTAB (hydrocodone), PERCOCET (oxycodone), morphine, suboxone, dilaudid, tramadol, butrans, buprenorphine, fentanyl




*Here is a comprehensive list of controlled medications =>

How do I cancel my membership?

You may cancel your membership at any time. Click here to see how to cancel your membership.

You will be able to communicate with your physician until the end of your membership term.

NOTE: Make sure to use a PC or switch to DESKTOP MODE if you are accessing the site on a mobile phone. 

How do I change my credit card payment method?

NOTE: Make sure to use a PC or switch to DESKTOP MODE to access your account settings if you are accessing the site on a mobile phone. 

You may add, edit, or delete your credit card payment information at any time from your account settings. Here is a quick tutorial demonstrating this.

How to restart or change membership with your doctor

If your membership has lapsed and you would like to restart your membership, simply log in to and search for your doctor.  Open the doctor's profile page and choose a membership or service. Here is a quick video tutorial of the process. 

How to request a prescription refill

To request a prescription refill, simply message your doctor directly with your refill request. Some providers have a "Prescription Refill Request" service option visible on their profile page. 

How to share documents with your provider

To share documents with your provider, simply log in to, click on "Reports", then "Add file". Alternatively, you could attach the file to your chat message thread with your provider.

See this quick tutorial demonstrating how to share and upload documents with your provider.