Cirrus Medical Network Platform Update

Important information regarding the CirrusMED telehealth platform

What This Means

After many years of supporting physician-led telehealth services, Cirrus Medical Network will be discontinuing operation of the CirrusMED platform.

Patients may continue to use the platform for visits, messaging, and access to medical information until April 30, 2026. After that date, the platform will no longer be available for scheduling, messaging, or telehealth visits.

Continuing Care

This change applies only to the CirrusMED platform. Your physician may continue to provide care outside of this system.

If you would like to continue care with your physician, please contact them directly regarding future care options.

Membership Refunds

If your membership extends beyond April 30, 2026, any unused time will be automatically refunded on a prorated basis.

Refunds will be processed to the original payment method whenever possible. Please allow additional time for processing depending on your financial institution.

Medical Records Access

Patients may continue to access their medical records through the CirrusMED platform for up to one year following the closure, depending on platform availability.

If the platform or company is acquired and continues operations, access may be extended. Otherwise, records will be securely archived and remain available upon request in accordance with applicable legal requirements (generally at least 7 years).

We encourage patients to download copies of their records for personal use prior to platform closure or during the access period.

Frequently Asked Questions

Can I still schedule visits?

Yes. You may continue scheduling visits through April 30, 2026, subject to physician availability.

Can I continue seeing my doctor?

In many cases, yes. Physicians may continue care outside the CirrusMED platform. Please contact your physician directly.

What happens to my prescriptions?

Prescriptions remain valid according to your physician’s instructions and your pharmacy’s policies.

Will I still have access to my records?

Yes. Records may be accessible through the platform for up to one year. After that, records will remain available upon request as required by law.

I have an appointment after April 30. What should I do?

Please contact your physician directly to arrange care outside the platform.

Support

If you have questions during this transition, please contact:

Email: support@cirrusmed.com

Cirrus Medical Network was created to expand access to physician-led telehealth care. We are grateful for the trust placed in our platform and providers.